HousingPass is committed to protecting personal data, maintaining robust security controls, and operating in compliance with applicable privacy regulations. This Trust Center provides an overview of our security, privacy, and compliance practices.
General Data Protection Regulation (GDPR).
Security Measures.
Data Processing Agreements (DPA)
Data Retention Policy & Compliance Documentation
HousingPass maintains procedures for identifying, investigating, and responding to security incidents and personal data breaches.
Procedures for identifying and investigating security incidents.
Structured response protocols for personal data breaches.
Notification of supervisory authorities where required by law.
Timely notifications to affected users within applicable GDPR timeframes.
HousingPass processes personal data in accordance with the General Data Protection Regulation (GDPR).
Depending on the processing activity, HousingPass relies on:
HousingPass supports all applicable GDPR rights, including:
Privacy considerations are integrated into the design and operation of the HousingPass platform through:
Users can exercise these rights through their account dashboard or by contacting our privacy team.
HousingPass implements technical and organisational measures designed to protect personal data against unauthorised access, loss, alteration, or disclosure.
HousingPass works with institutional landlords, property managers, corporate housing providers, and selected service providers. Under EU Consumer Privacy Act and EU data privacy agreements, by accepting the terms of services, users allow HousingPass to handle their information under compliance with trusted third party partners.
All third-party processors that handle personal data on behalf of HousingPass are subject to:
For eligible institutional clients, HousingPass can provide a Data Processing Agreement (DPA) covering:
To request a Data Processing Agreement or discuss compliance requirements, please contact:
HousingPass retains personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, regulatory, and contractual obligations.
Data Category | Retention Period |
|---|---|
Identity Verification Documents | 90 days after verification |
Credit Assessment Data | 90 days after analysis |
Credit Scores & Financial Indicators | 12 months |
Application Documents | 24 months from last activity |
Previous Landlord References | 6 months |
Tenant Profile Data | Until account deletion + 30 days |
Authorisation Logs | 60 months |
Technical Audit Logs | 60 months |
Billing & Payment Records | 10 years |
Anonymised Statistical Data | Retained for benchmarking, fraud prevention and analytics purposes |
When a tenant deletes their account:
HousingPass periodically reviews retained information to ensure that personal data is not kept longer than necessary.
Need our DPA, security documentation, or have questions about privacy? Contact our compliance team.
For official regulatory requests, custom contracts, or technical details, you can request support regarding:
HousingPass continuously reviews and enhances its security, privacy, and compliance framework to maintain trust with tenants, landlords, and institutional partners.
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